Terms and Conditions

General Conditions
Given the particular nature of the proposed trips, the daily itineraries are considered to be a guideline. A series of variable factors while traveling in the mountains (weather conditions, communication problems, etc.) may endanger the security of the participants and, for this reason, variations may occur to the programmed itineraries.

01 – Travel Contract and Responsibility
Bookings are regulated by the present general conditions, by the law n° 111 of March 1995, by the ECC directive n° 90/314, and by the law n° 1084 of 27/12/1977. In any case the Tour Operator responsibility will not exceed the limits foreseen by the above mentioned laws. In case of “force majeure”, the Tour Operator reserves the right to change hotels and holiday destinations with others nearby. The Tour Operator is not responsible for any damages caused by the client.

02 – Bookings
Bookings are subject to availability. Should the vacation you have chosen no longer be available a similar holiday will be proposed where possible. Booking details will be sent by fax or E-mail by the Tour Operator who will consider the booking confirmed only after having received a 30% deposit (or the full cost in case of “last minute” bookings) of the vacation. The Tour Operator is responsible for making sure that each part of the vacation booked is provided to a reasonable standard.

Last minute bookings (within 5 days of the departure date) are subject to a supplement.

03 – Prices
Prices are quoted in euro (€).

04 - Equipment
Each trip member must wear appropriate footwear for the activity they are engaging in (for example, sturdy hiking boots with ankle support for hiking tours).

05 – Dolomite Mountains Duffel Bag
Should your trip include luggage transfer services (please check your itinerary), a Dolomite Mountains duffel bag is provided for you to use. You can pack the belongings you require for the nights where you will be staying away from your hotel in this duffel, and leave the rest of your luggage stored at your hotel. When you return from your overnight excursion, your luggage will await you – either at your original hotel (if you are returning there), transferred to multiple accommodations throughout your journey, or transferred to your final destination. (See your specific itinerary for details.)
At the end of your trip, please leave the duffel bag at your hotel’s reception desk. If you wish to keep it, we will charge the amount of Euro 120 to your credit card.

06 – Payment Schedule
Booking will be confirmed upon receipt of a 30% deposit (or full cost in the case of “last minute” bookings).
Payment of the balance, according to the Tour Operator pro-forma holiday invoice, is due no later than 60 days before departure for Italy. Development fees paid will be applied to the final balance payment

07 – Travel Documents
Travel documents will be sent (by fax, email, or postal mail to the address provided) by the Tour Operator only after having received the total amount on the vacation invoice. Please do not forget your travel documents when you depart for Italy.

08 – Cancellations and Refunds
At the time we receive written notice that you must cancel your trip, the following fees will apply:
-  91 + more days prior to departure:                 15%
-  61 to 90 days prior to departure:   30%
-  31 to 60 days prior to departure:   50%
-  30 days or less prior to departure:                  100%

These charges are a percentage of the total cost of the booking.  The days indicated are from trip departure date.
All cancellations must be made in writing.

Refunds are by wire transfer only, bank fees associated to the wire-transfer are payable by the client.

09 – Changes to Your Booking
Once booked, changes to your trip are subject to a €50 change fee.  Change requests made 15 days or less prior to departure are each subject to a €100 fee.  These fees will be applied in addition to any other costs incurred because of the change.
Please note that itinerary changes due to the weather condition are not are not included in the price.

10 – Complaints Regarding Booked Services
Claims can only be made by the client once the full cost of the holiday has been paid. However, any complaints should be reported immediately to the Tour Operator, in written form, during the holiday. If the complaint is not sorted out during the holiday period, a registered letter should be sent to the Tour Operator within 10 days of returning from your holiday. Dolomite Mountains s.r.l. has taken all reasonable care to make sure that all the services are provided to a reasonable standard and are provided as described in the itinerary. Dolomite Mountains s.r.l. is not responsible for any changes made by the supplier of which they have not been informed. Any suggestions from the client will be gladly accepted in order to improve the level of services and accommodation provided.

11 – Insurances
Dolomite Mountains recommends Global Rescue to provide evacuation and advisory services to our clients and staff when traveling. We strongly recommend purchasing a travel membership anytime you will be more than 100 miles from home. Both short term as well as annual memberships are available. There are no restrictions on activities with a Global Rescue memberships. Please use this link https://globalrescue.com/dolomitemountains/

Global Rescue also offers IMG Signature Travel InsuranceSM, which is a great option to protect you from financial loss due to trip cancellation, trip interruption, emergency medical care, lost luggage, etc*.  Trekking, climbing, biking, and off-piste skiing are covered with this insurance. To add a Signature Travel Insurance policy to an existing Global Rescue membership, please click here: https://ss.globalrescue.com/#!/travelinsurance/?rp=DolomiteMountains.

12 – Legal Jurisdiction
Both parties agree that the contract will be governed by the Italian law. Any dispute which may arise from either party’s obligations shall be subject to the exclusive Italian jurisdiction and to the exclusive competent authority of the Civil Court of Bolzano, Italy.

13 – Warranty Fund

A warranty fund has been established by the ‘Presidenza del Consiglio dei Ministri’ (Italian Government Authorities) to safeguard the client in the case of Tour Operator insolvency or bankruptcy, safeguarding a holiday refund and repatriation of the clients if abroad.

14 – Technical Organization
Dolomite Mountains S.r.l. – Tour Operator