Terms & Conditions
Given the particular nature of the proposed trips, the daily itineraries are considered to be a guideline. A series of variable factors while traveling in the mountains (weather conditions, communication problems, etc.) may endanger the security of the participants and, for this reason, variations may occur to the programmed itineraries.
01 – Travel Contract and Responsibility
Bookings are regulated by the present general conditions, by the law n° 111 of March 1995, by the ECC directive n° 90/314, and by the law n° 1084 of 27/12/1977. In any case the Tour Operator responsibility will not exceed the limits foreseen by the above mentioned laws. In case of “force majeure”, the Tour Operator reserves the right to change hotels and holiday destinations with others nearby. The Tour Operator is not responsible for any damages caused by the client.
02 – Bookings
Bookings are subject to availability. Should the vacation you have chosen no longer be available, a similar holiday will be proposed where possible. Booking details will be sent by email or fax by the Tour Operator who will consider the booking confirmed only after having received a 30% deposit (or the full cost in case of “last minute” bookings) of the vacation. The Tour Operator is responsible for making sure that each part of the vacation booked is provided to a reasonable standard.
03 – Prices
Prices are quoted in euro (€), and include accommodation, taxes, service; they do not include any personal expenses or additional fees such as telephone calls, items from the mini-bar, services, cleaning, deposits for apartment accommodation, etc. The hotel/rifugi ratings given are established by qualified local authorities.
04 – Equipment
Each trip member must wear appropriate footwear for the activity they are engaging in (for example, sturdy hiking boots with ankle support for hiking tours). In order to ensure the safety and enjoyment of your trip, Dolomite Mountains Guides and Staff may exclude one or more participants at their discretion if they do not have not appropriate footwear.
05 - Dolomite Mountains Duffel Bag
In case of luggage transfers during your trip, a Dolomite Mountains duffel bag is provided for you to use. You can pack the belongings you require for the nights where you will be staying away from your hotel in this duffel, and leave the rest of your luggage stored at your hotel. When you return from your overnight excursion, your luggage will await you – either at your original hotel (if you are returning there), transferred to multiple accommodations throughout your journey, or transferred to your final destination. (See your specific itinerary for details.)
Before Your Depart
At the end of your trip, please leave the duffel bag at your hotel’s reception desk. If you wish to keep it, we will charge the amount of Euro 120 to your credit card.
06 – Payment Schedule
Booking will be confirmed upon receipt of a 30% deposit. Payment of the balance, according to the Tour Operator pro-forma holiday invoice, is due no later than 45 days before departure for Italy.
For “last minute” bookings (trips booked 45 or fewer days before departure), full cost is due at the time of booking.
07– Travel Documents
Travel documents will be sent (by email, fax, or postal mail to the address provided) by the Tour Operator only after having received the total amount on the holiday invoice. Please do not forget your travel documents when you depart for Italy.
08 – Cancellations by you
At the time we receive written notice that you must cancel your trip, the following fees will apply:
- 91+ more days prior to departure: 20% loss of trip cost & 10% transfer to a future trip (within one calendar year)
- 46 to 90 days prior to departure: 100% loss of deposit
- 31 to 45 days prior to departure: 50% loss of full amount
- 30 days or less prior to departure: 100% loss of full amount
These charges are a percentage of the total cost of the booking. The days indicated are from the trip departure date. All cancellations must be made in writing.
COVID FLEXIBLE CANCELLATION POLICY
Our Cancellation Policy Is Now MORE FLEXIBLE!
As a result of the COVID-19 pandemic, we have temporarily adjusted our deposit and cancellation policies, and created a Flexible Cancellation Policy to give you more confidence when making your travel plans. This policy lets you cancel or reschedule your trip, closer to the time of departure than before, and with no additional costs, giving you added flexibility and peace of mind.
Trip Cancellation for COVID-19 Reasons:
At the time we receive written notice that you must cancel your trip, the following fees will apply:
21+ more days prior to departure: Traveler and their group may cancel their trip for a full refund, rebook their trip for a future date, or receive a credit voucher* for a future trip that begins within 2 years of their original trip departure date.
20 days or less prior to departure: Traveler and their group may rebook their trip for a future date, or receive a credit voucher* for future trip that begins within 2 years of their original trip departure date.
*Minus any non-refundable costs including a Eu150 per person development fee (for refund - rebooking & travel voucher)
COVID-19 Trip Cancellation Requirements:
- Positive COVID-19 Test
- Medical proof of positive COVID-19 test result is required.
- COVID-19 Official Travel Restrictions
- These must be officially declared by the Italian State and / or by the country of origin of guest, preventing free movement between countries or regions within Italy, due to the closure of access routes to Italy (lockdown, red zones and quarantine included.
We strongly advise you take a private travel insurance. Dolomite Mountains recommends Dolomite Mountains recommends Global Rescue https://www.dolomitemountains.com/en/trip-essentials/travel-services
COVID-19 Trip Cancellation Terms
- If a rebooked tour is priced higher than the original tour, the traveler will be responsible for paying the difference. If the rebooked tour is priced lower than the original tour, the traveler will receive a travel credit for the difference, which can be used for additional services on the rebooked trip, or kept on file for two years from the date of rebooking for future use.
- Although every effort is made to ensure any non-refundable fees are minimized, there are occasions where we must commit to accommodations, permits, and other services to support the running of our trips. The value of non-refundable costs can be requested from Dolomite Mountains at the time of booking.
- Refunds are made through wire transfer. All bank fees must be paid by you.
- The COVID-19 Flexible Cancellation Policy applies only to new bookings, booked on or after 5 March 2021
- We reserve the right to withdraw this policy at any time without prior notice, and to correct any errors, inaccuracies or omissions at any time without prior notice or liability. When the Coronavirus emergency has ended, should we need to revert to our standard payment and policy, we will notify all of our booked travelers, and provide a generous grace period before it takes effect.
09 – Changes to Your Booking
10 – Limitation of Liability
Dolomite Mountains are occasionally required to make changes to itineraries and activities if necessary due to severe weather or other unpredictable events, or in order to improve the trip. We are committed to running trips as close to the scheduled itinerary as possible and we will go to extraordinary lengths to keep trips running as planned if affected adversely by weather or other events outside of our control. If itinerary changes are made before your trip, you’ll be notified by email to your supplied email address.
Dolomite Mountains undertake to provide travel services as outlined in the trip itinerary(s) subject to its absolute discretion to alter any part of the itinerary and activities included therein. You acknowledge that Dolomite Mountains is the tour operator and you have no contract or agreement with any other person or company.
Dolomite Mountains assumes no responsibility or liability for any delay, mishap, inconvenience, expense, injury or death, theft of personal property or documents, or damage to property occasioned through acts of God, detention, weather, war, quarantines, strikes, threats to global health, civil disturbances, or the negligence or default of any individual or company in providing the services associated with a Dolomite Mountains trip. Adventure travel is by nature unpredictable. Dolomite Mountains reserves the right to alter any part of the itinerary at its absolute discretion.
Dolomite Mountains reserves the right to use photographic images of clients for publicity purposes only. This may include, but is not limited to, the display of images in brochures, exhibition booths, websites, and so on.
11 – Complaints Regarding Booked Services
Claims can only be made by the client once the full cost of the holiday has been paid. However, any complaints should be reported immediately to the Tour Operator, in written form, during the holiday. If the complaint is not sorted out during the holiday period, a registered letter should be sent to the Tour Operator within 10 days of returning from your holiday. Dolomite Mountains s.r.l. has taken all reasonable care to make sure that all the services are provided to a reasonable standard and are provided as described in the itinerary. Dolomite Mountains s.r.l. is not responsible for any changes made by the supplier of which they have not been informed. Any suggestions from the client will be gladly accepted in order to improve the level of services and accommodation provided.
12 – Insurance
Dolomite Mountains s.r.l. recommends Global Rescue to provide evacuation and advisory services to our clients and staff when traveling. We strongly recommend purchasing a travel membership anytime you will be more than 100 miles from home. Both short term as well as annual memberships are available. There are no restrictions on activities with a Global Rescue memberships. Please use this link https://globalrescue.com/dolomitemountains/
Global Rescue also offers IMG Signature Travel InsuranceSM, which is a great option to protect you from financial loss due to trip cancellation, trip interruption, emergency medical care, lost luggage, etc*. Trekking, climbing, biking, and off-piste skiing are covered with this insurance. To add a Signature Travel Insurance policy to an existing Global Rescue membership, please click here: https://ss.globalrescue.com/#!/travelinsurance/?rp=DolomiteMountains.
13 – Legal Jurisdiction
Both parties agree that the contract will be governed by the Italian law. Any dispute which may arise from either party’s obligations shall be subject to the exclusive Italian jurisdiction and to the exclusive competent authority of the Civil Court of Belluno, Italy.
14 – Warranty Fund
A warranty fund has been established by the ‘Presidenza del Consiglio dei Ministri’ (Italian Government Authorities) to safeguard the client in the case of Tour Operator insolvency or bankruptcy, safeguarding a holiday refund and repatriation of the clients if abroad.
15 – Technical Organization
Dolomite Mountains s.r.l. – Tour Operator