FAQs

About My Reservation

Contact us via our website – we will respond as quickly as possible.
Call us in Italy at +39 0471 840005, or toll free from North America at +1 866 247 4860, Monday to Friday between 8:00 a.m. and 6:00 p.m. Italian time. (Italy is in Central European Time – UTC+1 during Standard Time; UTC+2 during Daylight Saving Time).

Bookings are subject to availability. Booking details will be sent by email by a member of our Reservations Team after a 30% deposit has been received (or the full cost for bookings made within 60 days of departure).

To pay your 30% deposit, or the final balance on your trip, you can use either of the following methods:

  • Credit Card – we accept all major cards including Visa, Mastercard and American Express. Simply complete our Payment Form (this can be emailed to you by a member of our Reservations Team), and we will charge your card.
  • Bank Transfer – our bank details are available on your invoice. Please note that for international wire transfers, any bank fees must be paid by you.

Please include your first name, surname, and tour name with your payment. Note, the balance of your payment is due 60 days before departure. Your invoice will show the date your final balance is due.

Once your payment is received in full, we will send you a final itinerary with a detailed breakdown of your day-to-day activities, decription of your daily routes with trail numbers (for self guided trips), insights into the region, emergency contacts, and a so much more! Two weeks before your arrival we will email you an accommodation voucher for your first night – your remaining vouchers will be given to you upon arrival during your trip briefing by a Dolomite Mountains Rep or your guide (for guided tours).

If you wish to make changes to your reservation please let us know as soon as possible. Changes are subject to availability; please be aware that availability at rifugi is limited, and not always available during peak season.

If you need to cancel your booking, please let us know as soon as possible. We require you submit your cancellation request in writing; please refer to our booking conditions with regards to any cancellation fees that may apply.

Once you have made your reservation, a member of our Reservations Team will email you a link to our online Participant Information Form. Each member of your trip must complete this form, including passport and insurance information. By providing your passport details in advance, we are able to facilitate a smooth and fast check-in at each accommodation. 
In addition to your passport details, we also need to know whether you have any medical conditions. Dolomite Mountains does not evaluate the medical information that you provide, but we need to have it available in the event of a medical emergency during your trip.

Of course! We can book extra accommodation night(s) at the same hotel where your trip begins or ends. We also offer a wide selection of hotels and multi-day trip extensions to Venice, Lake Garda, Milan, Florence, Rome, Verona, and more. Please contact us should you wish to make an inquiry.

What Happens Next?

Once you have paid the deposit for your holiday, our Reservations Team will immediately email you to confirm the receipt of your deposit and your booking, and begin to reserve your accommodations. We normally receive accommodations confirmation 3-4 working days from the date we request it. Should a hotel/rifugio not be available, we will reserve a nearby property of similar standard.
As soon as your accommodations are confirmed, we will notify you by email and send you an invoice. Please check the information we send you carefully, to make sure that we have booked the arrangements you requested. If there are any inaccuracies, please contact us so that we can make the necessary corrections.

The balance of your payment is due 60 days before departure, or at the time of booking should your trip start in 60 or fewer days. To pay, you can use either of the following methods, including your first name, surname, and tour name with the payment:

  • Credit/Debit Card – we accept all major cards including Visa, Mastercard, and American Express. Simply complete our Payment Form (this can be emailed to you by a member of our Reservations Team) and we will charge your card.
  • Bank Transfer – our bank details are available on your invoice. Please note that for international wire transfers, any bank fees must be paid by you.

Please include your first name, surname, and tour name with your payment.

Yes, travel insurance is a compulsory requirement for all bookings. Dolomite Mountains recommends Global Rescue to provide evacuation and advisory services to our clients and staff when traveling. We strongly recommend purchasing a travel membership anytime you will be more than 100 miles from home. Both short term as well as annual memberships are available. There are no restrictions on activities with a Global Rescue memberships. Visit the Global Rescue website for more information.
Global Rescue also offers IMG Signature Travel InsuranceSM, which is a great option to protect you from financial loss due to trip cancellation, trip interruption, emergency medical care, lost luggage, etc. Trekking, climbing, biking, and off-piste skiing are covered with this insurance. To add a Signature Travel Insurance policy to an existing Global Rescue membership, visit the IMG Signature Travel Insurance web portal.

Yes. Beginning 1 January 2022, all snow sports participants at Italian resorts with lifts must carry civil liability insurance (also called personal liability insurance). Please see the Ski Trips section below.

Day 1 of all of our tours is an arrival day, with no or limited planned activities; the final day of our trips is the official departure day, again with no or limited planned activities. You can arrive/depart at any time on these days. Ask our Reservations Team about your accommodations check in and check out times, and group or private transfer times to and from the airport (or your next destination). 

Yes. We offer private airport transfers from all major airports such as Venice, Milan, Verona, and Innsbruck. Prices vary depending on the length of the journey. Several of our group trips include scheduled group transfers to and from a designated airport. Please contact us for details.

On all of our guided and self guided trips, a trip briefing will be held by your guide (guided trips) or a Dolomite Mountains representative (self guided trips) at your hotel. A time will be set based on your anticipated arrival time, and will be communicated to you by email a few days prior to your arrival. Briefings are usually held the afternoon or evening of your arrival, or during the first morning of your trip. Subsequent meeting locations, times, and contact information will be communicated at this trip briefing.

We recommend a combination of cash (in Euros) and credit/debit cards.
ATMs are the easiest way to withdraw money, but you should never rely solely on them – always have a back-up of cash. Check with your bank before you depart to determine whether there are any withdrawal and/or currency conversion fees assessed when you withdraw cash from an ATM that is at a bank other than your own and/or is not in your home country.
Credit cards are accepted in most towns, and at most hotels. Check with your credit card company before you depart to determine whether there are any currency conversion fees assessed when you use your credit card outside of your home country. Although credit cards are widely accepted at most businesses in Italy (supermarkets, shops, restaurants), some smaller businesses may not accept credit cards. Credit card usage in rifugi is very limited, and many do not accept credit cards. When trekking from hut-to-hut, please carry cash (in Euros) for items not covered in your itinerary (beverages, snacks, gifts, etc.).

Traveling in the Time of COVID-19

Dolomite Mountains is ready to welcome you safely to the Dolomites, one of the most magical mountain landscapes in all the world. The health and safety of our guests, guides, and staff is the top priority for us here, and we want to assure you that we are monitoring the Coronavirus situation closely and following the guidance of Italian national and international health organizations.

Actions taken in Italy to reduce the spread of Coronavirus have been ongoing, and innumerable measures of precaution and responsibility have been put into place to prevent further transmission of COVID-19.

Below is information to help you understand the current situation in Italy, and your responsibility as a traveler to follow safety protocols and regulations and help us prevent the spread of COVID-19.

The use of face masks (respiratory protection) is one of many protective measures in Italy (including physical distancing and consistent and proper hand hygiene), aimed at reducing transmission of the Coronavirus.

Italian regulations and recommendations as of 01-June-2022:

As of June 1, 2022 a Green Pass or equivalent certificate is no longer needed to enter Italy.

All Covid-19-related entry restrictions have been lifted.


It is recommended to wear respiratory protective equipment in all indoor public places or places open to the public.
Masks can be purchased at the pharmacy or grocery stores for a small fee. 

All Covid-19-related entry restrictions have been lifted.

As the rules vary depending on the country of origin, destination, and the reasons for travelling, it is best to refer to the above websites before booking travel. You can also use the interactive COVID questionnaire prepared by the Italian Ministry of Foreign Affairs for more information.

As Italy allows travel to and from other countries, each country in turn will have to define its own rules regarding whether it will reciprocate. For further details of requirements when travelling to Italy from your country, check with your airline or your country's embassy in Italy.

Tourist service providers in Italy — together with the regional/provincial body and institutions for Healthcare Services — have worked hard to resume operations while guaranteeing the complete safety and health of guests and workers.

Long before the lifting of travel restrictions, many meticulous and detailed protocols were put in place to provide a way to start again, allowing service providers to take care of travelers with greater dedication than ever.

 

In compliance with the provisions of the national and international health authorities (WHO), Hotels and Rifugios have put in place Sanitation Protocols to protect the health of guests and staff. These may vary slightly depending on individual premises:

• At each departure, rooms and bathrooms are completely sanitized and thoroughly aired.
• Both the inflow of external air and the frequency of cleaning internal air filters (where applicable) are treated with the use of suitable disinfectant products.
• Specific personal protective equipment has been provided for hotel staff and, at some properties, a Safety Kit may be available for guests (mask, disinfectant and disposable gloves).
• Guests will find hand sanitizer gel dispensers in all common areas and at hotel bars and restaurants.

Rifugios must follow the same sanitation protocols as all other accommodations throughout Italy. 

For anybody passionate about sports and open-air physical activities, the Dolomites can provide everything you need!
Exercise and sports of all types are allowed in Italy, provided that they are enjoyed alone or with other members of the same household. There are fantastic options year round, including walking, trekking, cycling in summer – including using the network of trails and bicycle paths; and snowshoeing and backcountry skiing in winter. 

YES! We are thrilled to be welcoming you back to the Dolomites this winter! 


The UIAGM/IFMGA, the certifying body of Professional Mountain Guides, has set forth guidelines for leading trips during the Novel Coronavirus, which we are also following very closely. Many of these are things we have already done for years, as best practices for running safe and enjoyable trips. This includes limiting group size, establishing an itinerary prior to departure, and maintaining a list of guests and contacts.

We encourage frequent disinfection of hands, as well as washing with soap and water whenever possible. Our guides will wash their hands with soap and water or an alcohol-based hand sanitizer before and after handling any guest items, such as rented materials and/or sports gear, and we disinfect all equipment at the end of each use.
Throughout your trip, please avoid unnecessary physical contact, including cheek-to-cheek kisses, handshakes, high-fives, and lending a hand (when it’s not absolutely necessary). Do not share clothing, sunscreen, equipment and safety devices, trekking poles, food and drink (including water bottles, cups, and utensils) with others outside your household group. Avoid touching mouth, nose or eyes throughout the duration of the trip. Cough into your elbow or tissue (not into hands) and let your guide know if you are feeling ill.

Bars, restaurants, ice-cream parlors, pizzerias, pastry shops and vineyards, as well as mountain huts (Rifugios) have all reopened in accordance with precise, thorough guidelines to allow them to operate with complete peace of mind.

Some businesses may make reservations mandatory in order to better organize their services, so it is wise to contact them in advance to book your table.

Many businesses will continue to offer a delivery and/or take-away service, apart from items intended for immediate consumption, which may also be eaten in public areas provided that this does not give rise to any gatherings and the necessary distances are maintained. The single-use packaging must then be correctly separated by type and disposed of.

Public transportation (buses, trains, ferries) in Italy is operating with 50% reduced capacity. Fewer seats are available on the various means of transport in order to guarantee safe distances between drivers and passengers, and between passengers from different parties. Masks must be worn on board at all times. While transportation services are running on both working days and holidays, both within and outside town, there are additional cutbacks on some routes (for example, school routes are not operating).

Tickets can no longer be purchased on board transportation vehicles. Individual tickets and multi-trip passes can be purchased at local ticket offices. We recommend using contactless ticketing for multi-trip passes such as the convenient pay-as-you-go card, or phone apps for ticket purchases.

Private transportation is also operating with reduced capacity. In the back seats (or rows behind the driver in the case of vans and buses), center seats must remain open when guests are not from the same family group. The passenger seat next to the driver must remain free. Everyone on board must wear a protective mask and use hand sanitizer provided by the driver. Drivers will sanitize hands before and after handling luggage.
Additional precautions are also in place for both public and private transportation, including strict regulations for regular sanitization, increased ventilation (through open windows and/or ventilation systems), and partitions between drivers and passengers. 

If you are taking a flight departing to the U.S. from a foreign country, effective 6 December 2021 all travelers aged 2 or older are required to show a negative COVID-19 viral test result taken no more than 1 day before travel, or documentation of having recovered from COVID-19 in the past 90 days, before they board their U.S.-bound flight. This includes citizens of all nationalities, including U.S. citizens, whether vaccinated or unvaccinated, departing for the United States.

Antigen and PCR test are both accepted, but at-home rapid tests must be supervised and validated by a telehealth service affiliated with the manufacturer. Testing sites are available throughout the country, including at or near Italian international airports including Venice (VCE), Milan (MXP), and Olbia (OLB). We recommend scheduling your COVID test in advance, to ensure you will receive your test results in the 24-hour window of your departure.

Please visit the CDC website for more information on the requirement for proof of negative COVID-19 test or recovery from COVID-19 for all air passengers bound for the United States.

If you are experiencing COVID-19 symptoms, or suspect that you have been infected, immediately call the Coronavirus Helpline for the region you are visiting. Please DO NOT go to a hospital or healthcare facility until you have contacted a Coronavirus Helpline.

  • Veneto (Cortina d’Ampezzo): +39 800 462 340
  • Trentino Alto Adige (Bolzano, Bruneck, Brixen, Meran): +39 800 751 751
  • Trentino Alto Adige (Trento, Lake Garda, Brenta Dolomites): +39 800 867 388
  • Sardinia: +39 800 311 377

These multilingual, toll-free numbers are available from Monday to Friday between 8am and 2pm.

You can also seek advice from Italy's dedicated Coronavirus Hotline at 1500 from a local telephone / your hotel or mobile phone. From outside of Italy, call +39 0232008345 or +39 0283905385. It is open 7 days a week, 24 hours a day. Information is available in Italian, English, and Chinese.

In case of emergency, call 112 or 118 from a local telephone / your hotel or mobile phone.

2022-23 Ski Trip Information

YES! We are thrilled to be welcoming you back to the Dolomites this winter! All of the Dolomiti Superski resorts will start opening by the 26th of November onwards, adding new lifts and more terrain daily, as they implement new procedures to ensure the highest safety standards. But things may look a little different than the last time you skied.

 What rules apply using lifts?

 Starting from 1 April 2022, you can use the lifts without an EU Covid Certificate.

 Do I have to use masks in the lifts?

 You don’t have to wear a mask in the lifts.

YES! Simple hygiene measures help prevent the spread of the Coronavirus. Please wash or sanitize your hands thoroughly and regularly. Hand sanitizers are available at lift stations, in stores and rental shops, in restaurants, and at accommodations.

YES! Beginning 1 January 2022, all snow sports participants at Italian resorts with lifts must carry civil liability insurance (also called personal liability insurance).This insurance provides financial protection to both you and an injured party if you are found liable for someone’s injury or damage to their property.

Legislative Decree n. 40 of 28 February 2021, Article 30, reads: “The skier who uses the alpine ski slopes must have valid insurance covering his civil liability for damages or injuries caused to third parties. It is obligatory for the manager of the equipped ski areas, with the exclusion of those reserved for cross-country skiing, to make available to users, at the time of purchase of the transit permit, an insurance policy for civil responsibility for damage caused to persons or things.”

This obligation applies to all snow sports practices where ski lifts are involved, including skiing, snowboarding, sledding, telemark, but not to cross-country skiing. The penalty for failure to have proof of liability insurance ranges from €100 to €150, in addition to confiscation of your ski pass.

Civil liability insurance covers medical, property, and legal expenses if you are found liable for someone’s injury or damage to their property. Also known as personal liability insurance, it offers financial protection to both you and the injured party.

If you accidentally injure another person, or cause damage to their property, you are legally responsible to pay for the cost of their medical care, or to repair or replace their property. If an accident leads to someone’s death, you may be required to pay their funeral costs. You might also face a lawsuit as the result of an accident.

Since these costs can quickly become very expensive, personal liability insurance is a way to protect you from having to pay them out of your own pocket, and to ensure the injured is compensated for their losses. Personal liability insurance will pay the legal cost associated with an accident. Some policies even cover funeral costs.

Purchase by Dolomites Mountains:

  • For new Dolomite Mountains trip reservations, we would be happy to purchase civil liability insurance for you when we secure your ski pass. This will be added to the cost of your trip, at a rate of €3 per person per day.

For existing reservations, check with our Reservations Team to inquire whether we have already purchased your ski passes.

  • If we have not purchased you ski passes yet, we would be happy to purchase civil liability insurance for you when we do, and will add it to your final trip balance, at a cost of €3 per person per day.
  • If we have already purchased the ski passes for your trip, you will need to purchase civil liability insurance at the resort when you arrive, or through one of the advance purchase options below. Purchase in the Dolomites: You can purchase civil liability insurance for €3 per person per day on your first day of skiing, at the Dolomiti Superski point of sale station where lift tickets are sold.

Online Purchase in Advance:
If you prefer to purchase civil liability insurance yourself, below are two online options for your review:

  • GBC Mountain offers a daily ski and snowboard insurance: Snowcare. Gold (Oro) policies are purchasable online in advance for €3 per day. Note that while the policy information offers a translation in English, the online order form is only available in Italian. Please be sure to use your 2-digit telephone country code when you complete the form.
  • IF YOU HAVE A BANK ACCOUNT IN EURO CURRENCY: DSV AKTIV (DSV is Deutschen Skiverband, the German Skiing Association) offers annual policies, which cover public liability and ski theft. Policies begin at €27 per year per person, and can be purchased in advance through the DSV AKTIV website. Purchase options are direct debit from Euro-currency accounts, or by invoice through postal mail. DSV AKTIV does not accept credit cards at this time.

Note the amount of insurance coverage is spelled out in the details on each of the above websites. 

Some, but not all, travel, homeowners, and renters insurance policies include civil liability insurance. Additionally, some credit cards include civil liability insurance when you pay for your trip using your card.

Check with your individual insurance carrier or credit card company to determine whether you are adequately covered. It is recommended that you carry enough liability insurance to cover your net worth.

Note that we are unable to review insurance policies on your behalf. If you are concerned whether you have enough coverage, we recommend you purchase the €3 daily Dolomiti Superski insurance through us, or on your first day of skiing at the point of sale station where lift tickets are sold.