FAQs

About my reservation

Contact us via our website – we will respond as soon as possible
Call us on +39 0471 840005 or +1 866 247 4860, from Monday to Friday between 08.00 and 18.00 Italian time (GMT+1)

Bookings are subject to availability. Booking details will be sent by E-mail by one of our Reservation team only after having received a 30% deposit (or the full cost for bookings made within 2 months of departure).

The balance of your payment is due 2 months before departure. Your invoice shows the date your final balance is due. To pay, you can use any of the following methods, quoting your name & surname and tour name:
Complete the Payment Form (this can be emailed to you by one of our Reservation team); we accept all major cards including Visa, Mastercard and American Express (Amex)
Pay us by Bank Transfer – our bank details are available on the invoice.

Once the payment is received in full we will send you a Final Itinerary with a detailed breakdown of your day-to-day activities, decription of your daily routes with path numbers (self guided trips), contact list in case of emergency and a lot more. Two weeks before your arrival we will email you the accommodation voucher for your 1st night, whereas the remaining vouchers are handed out to you by the Dolomite Mountains Rep (or Hiking/Mountain Guide for guided tours) during the briefing on day 1 or 2, depending on your arrival time.

If you wish to make changes to reservation please let us know as soon as possible. Changes are subject to availability; please be aware that availability at Rifugios is limited and sometimes hard to find in peak season.

If you need to cancel your booking, please let us know as soon as possible. This is required in writing and you should refer to the booking conditions with regards to any cancellation charges that may apply. Normally, if you cancel before the final balance is due, the deposit is non refundable. Once your final balance has been paid, there is a sliding scale of charges, outlined in the booking conditions.

Once you have made your reservation, one of our Reservation team member will email you a link to our Online Participant form. Each member must complete this form with passport and insurance information. By giving your passport details in advance we ensure a smooth and fast check-in at every property. 
In addition to your Passport details, we also need to know your medical conditions and abnormalities, if applicable. Dolomite Mountains does not evaluate the medical information that you provide but we need to have it available in the event of a medical emergency during your trip.

Certainly. We can book extra night(s) accommodation at the same hotel where your trip starts from and ends to. We also offer a wide selection of hotels and multi-day extensions to Venice, Lake Garda, Milan, Florence, Rome, Verona and more. Please contact us should you wish to make an enquiry.

What happens next?

Once you have paid the deposit for your holiday, our sales team will immediately email you to confirm the receipt of booking and deposit, and proceed to book your accommodation. We normally receive confirmation within 3-4 working days from the request date. Should a hotel/rifugio not be available we will try with a nearby property of similar standard.
Once your accommodation is confirmed we will notify you by email and send you an invoice. Please check the information carefully to make sure that we have booked the arrangements you requested. If there are any inaccuracies, please contact us so that we can make the necessary corrections.

The balance of your payment is due 2 months before departure or at the time of booking should your trip start within 2 months. Payment can be made by Credit/Debit card or bank transfer. Our bank details are stated on the invoice.

Yes, travel insurance is a compulsory requirement for all bookings. Dolomite Mountains recommends Global Rescue to provide evacuation and advisory services to our clients and staff when traveling. We strongly recommend purchasing a travel membership anytime you will be more than 100 miles from home. Both short term as well as annual memberships are available. There are no restrictions on activities with a Global Rescue memberships. Please use this link https://globalrescue.com/dolomitemountains/
Global Rescue also offers IMG Signature Travel InsuranceSM, which is a great option to protect you from financial loss due to trip cancellation, trip interruption, emergency medical care, lost luggage, etc*.  Trekking, climbing, biking, and off-piste skiing are covered with this insurance. To add a Signature Travel Insurance policy to an existing Global Rescue membership, please click here: https://ss.globalrescue.com/#!/travelinsurance/?rp=DolomiteMountains.

Day 1 of all our tours is simply a joining day and the last day is the official departure day so you can arrive/depart at any time on these days.

Yes. We can offer private airport transfers from all major airports such as Milan, Verona, Venice and Innsbruck. Prices vary depending on the lenght of the journey, please contact us for details.

In all of our guided and self-guided trips, a trip briefing will be held by your guide (guided trips) or a Dolomite Mountains representative (self guided trips) at your hotel. A time will be set based on your anticipated arrival time, and will be communicated to you by email a few days prior to your arrival. Briefings are usually held upon arrival or during the first morning of your trip. Subsequent meeting locations and times will be communicated at this trip briefing.

We recommend a combination of Euros cash and credit/debit cards. ATMs are the easiest way to withdraw money BUT you should never rely solely on them and always have a back-up of cash. Although credit cards are widely accepted in most areas in Italy (supermarkets, shops, restaurants) some smaller businesses and Rifugios may not have credit card facilities, please carry enough cash when trekking from hut-to-hut. Credit cards are accepted at most hotels and in towns. Check with your credit card company before you depart to determine whether there are any currency conversion fees assessed when you use your credit card outside of your home country.
Credit card usage in the rifugios is very limited and many do not accept credit cards. You are advised to carry euro when you travel to the rifugios.